A woman was left distressed for 10 nights during her holidays after her luggage was misplaced by the popular European airline, EasyJet.
Media report states that she was left ‘in tears’ for the entire 10 nights of her holiday after her luggage was lost at the start of the trip.
The passenger, Jo Knox, travelled to Tenerife on January 13 with her husband, brother-in-law and sister-in-law for the holidays when this happened.
Things got bad when her luggage reportedly went missing on a shuttle to her hotel.
Knox has been given £231 in compensation but alleges the ordeal cost her thousands and has taken the case to small claims court, according to The Mirror. She said the response by the airline was “unhelpful” and “rude.”
Knox’s bright red luggage containing her clothes and medication, which appeared to have been loaded onto the Canary Shuttle bus, was, however, nowhere to be found when the holidaymakers arrived at their hotel.
Knox stood her ground, having previously watched as passengers got off at stops and didn’t see anyone with her distinguishable red luggage.
When the holidaymakers questioned the driver about it, they alleged he “shrugged his shoulders” and prevented them from looking in the vehicle’s boot before driving away.
Knox promptly called EasyJet after the incident, but couldn’t remember the shuttle company’s details, and the travel agency couldn’t help her.
The next morning, she went to an EasyJet representative for assistance. The representative told her that the case was “closed” and asked her to move away.
Later, the representative agreed to take Ms Knox to the local police station for further assistance and asked officers to review CCTV footage from the airport coach stand. Knox states that the centre is yet to give this to the police.
Apart from trying to find her luggage, she had to buy essential garments and look for diabetes medication, which she eventually acquired from a local pharmacy. She alleges that EasyJet offered to cover up to €75 (£65) over three days. Eventually, Knox claims she spent around £2,712 handling the matter, and of her 16 receipts sent to EasyJet, 12 were paid, totalling £231.
